What is the ticket agent doing?
Agent is a travel professional who sells tickets, provides information about passengers, creates assignment of seats and checks in luggage. Ticket agents are working at airports, bus stations, train stations and major transit centers, and sometimes they are said to work for their employers on the "front -lines" because they are passengers by the first people. Work as an agent requires no special educational qualifications, but requires a very level of temperament and the ability to work with different people, including people with language barriers or cognitive disorders that hinder communication. They may also make cancellation and changes on request, issue compensation or collect additional fees as needed. Tickets can also be processed by vurities, such as selling in standby sessions and collecting funds for luggage, which exceeds the luggage allowance. Check-in can be as simple as the ticket examination to confirm that it is valid and nAsmidation of the passenger in the right direction for the deck. It may also include identity verification, travel visa checks, and luggage handling, and the agent uses tickets that will be checked, denoted and passed on to handling luggage.
ticket agents can also process the assignment of seats in some areas of tourism and deal with questions of passengers that differ from ensuring special meals to wonder if it is in time. Agents must also announce that passengers are informed of important information such as delay, cancellation and special security measurements. Their work also includes creating networks with crew on trains, buses and aircraft to make the information up to date.
People can usually work as Agents of Tickets with a high school diploma and basic training provided to their employers. The hardest part of the work as an agentAnd it is usually an aspect of customer service work, because people can be very impatient when traveling, especially if there is a delay. Customers with a sense of claim, poor approach or complex needs can be challenging and sometimes angry at work, and the ticket agent must keep the cold under pressure, even from passengers who are entitled to no more than a label in the label, despite steep demands to the opposite.